What is your production time?
Normal/Standard Production Time is 7-10 working days on the majority of our products.
Rush Production Time Since we manufacture a large portion of our own merchandise in house, we do offer RUSH production on many of our items.
Greekgear Express - We're now offering 24-hour rush production on some of our most popular items. Greek hats, t-shirts, paddles, tote bags and more can all be produced in 1 day. And we still offer both 3 and 5 day rush on these items if you have more time.
Remember, production time is not shipping time!
We still need to ship the item to you and that takes time. If you are in a rush, we suggest you choose the premium ship option at checkout. Items will arrive to you within 3 business days once produced.
Please do not order items from other sections of our website with your rush order!
We ship all orders together complete. So, if you choose a 24 hour rush item and an item that takes 3 weeks to produce, you are going to be unhappy when your rush item is held up. Please make two orders if you need something faster with the benefit of our low $6.95 standard shipping price.
A production day is an actual business day and not a weekend day. Any order placed after 2 pm CST will count as the next business day.
Please note that depending on the type of item, production times can vary widely. As an example, certain lavalieres can be produced in 2-3 business days, while necklaces and bracelets can take up to 2-3 calendar weeks. If you have questions or are up against a tight deadline, please call BEFORE you place your order regarding exact time lines.
Even items that are not personalized, may need to be ordered, so call first if you are needing something right away. (A good rule of thumb is if it has a production time option, it can be produced in that time frame, if it does not have that option, you may want to call to verify how long it will get to ship the items you are interested in.)
We are now offering RUSH service on many of our gift items. What this means is that what typically may take 7 - 10 business days to arrive at our facility, will now be rushed shipped to us to cut your waiting time in half. So for as little as .99 cents, you can get many of our items much faster than if you choose Normal production.
What are your shipping fees & sales tax?
Greek Gear is proud to now offer three shipping options to all of our customers: Standard, Premium & Overnight! Standard $6.95 Shipping this option will enable Greek Gear to ship your order in our traditional best way, where we choose the most appropriate means (postal, UPS, etc.) to get the package to you within a normal time-frame. Upon COMPLETED PRODUCTION, your package will typically arrive within 5-7 days with our Standard option.
Premium Shipping this option requires us to get the package in-hand¯ to you, the customer, within 2-3 days upon COMPLETED PRODUCTION. In other words, once we complete the order (whether standard production or RUSH), we then will choose the appropriate shipping means to have your order to you within 2-3 days. Premium prices will vary based on size of order and shipping destination. You may check the amount for your order by choosing premium¯ and pressing apply within the shopping cart. The next page will provide your Premium shipping costs.
Overnight Shipping this option requires us to get the package in-hand to you, the customer, within 1 working day upon COMPLETED PRODUCTION. In other words, once we complete the order (whether standard production or RUSH), we then will overnight your order to have it to you on the next business day (not including weekends or holidays) . Overnight prices will vary based on size of order and shipping destination. You may check the amount for your order by choosing overnight and pressing apply¯ within the shopping cart. The cart will update and provide your Overnight shipping costs.
We are headquartered in Freeburg, Illinois and only residents of Illinois pay a 6.6% sales tax. All orders shipped to addresses outside Illinois are exempt from sales tax.
How can I track my order?
When trying to track your order with our online system, please be aware that it only tracks packages that we ship via UPS. Packages that we ship via the U.S. Postal Service cannot be tracked online at this time.
Please also note that we do email you tracking information the day your order ships. It will include the tracking information, the method it was shipped and the estimated arrival date.
Please also be aware of our production times.
www.greekgear.com/trackorder.html
Order Acceptance?
The receipt of an email order confirmation does not constitute acceptance of an order. The email order confirmation confirms that our system has received your order. We reserve the right to correct any rare pricing errors or other errors on our website, to limit the order quantity for any item, and to refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
In the rare cases of a pricing error, we will contact you prior to fulfilling your order.
I do not see my group listed?
Any Group! Since we manufacture a large portion of our own merchandise in house, we can produce fraternity & sorority merchandise for just about any group imaginable.
Find your merchandise. Pick Letter #1, #2 and #3 (if needed) or fill in the field with the name of your group. We will then customize your merchandise to your organization! The unique feature of our website is that you can create your own one of a kind merchandise in almost any color combination imaginable.
In the few cases when we only offer a drop down box with prelisted organizations shown, we are only able to get that particular item for the groups listed.
Can I cancel an order?
To provide you with the fastest service possible, once an order is in production, it cannot be cancelled. All orders are custom-made based on the customer's instructions at the time of ordering and as such, the customer is responsible for any costs incurred by Greekgear.com up to the point of cancellation. INDIVIDUAL orders cannot be cancelled once we have ordered the garment(s) or product(s) for your order. If we can cancel your individual order there will be a 25% processing/re-stocking fee charged for doing so. You must call to verify your order has been cancelled. We cannot be responsible for email cancellations.
Can I change an existing order?
In the event you need to change an existing order, we need to hear from you as soon as possible (within 12 hours of initial order confirmation). If the merchandise has already been entered into our system, it is unlikely we will be able to make any changes. In every possible case, we will do our best to accommodate you.
Can I return my merchandise?
Since we custom make most of our merchandise to order returns are generally not accepted and we are only able to accept returns on defective merchandise or mistakes we have made. In those cases a corrected replacement is sent to you.
You must notify us (in writing or via phone) within 7 days of merchandise receipt and a Return Authorization (RA) must be given. (This is a standard in the industry) - We also must receive the merchandise back within 10 working days from your receipt of the product.
In the rare case that a return is accepted (non-customized merchandise only) there will be a 25% processing/re-stocking fee charged for doing so.
What size shirt should I order?
To help in ordering that perfect shirt for you, we have made a T-shirt sizing chart which can be found by
clicking here:
Click Here For Shirt Sizing ChartOur Just For Girls section has clothing that is made just for girls - usually a tighter fit. If you are unsure of size, please email or call us. Remember, we custom make our clothing just for you and cannot take returns.
What if I chose the wrong size?
Since we custom make most of our merchandise to order returns are generally not accepted and we are only able to accept returns on defective merchandise or mistakes we have made and in those cases a corrected replacement is sent out. You must notify us in writing within 7 days of merchandise receipt and a Return Authorization must be given (this is a standard in the industry).
What forms of payment do you take?
We gladly accept American Express, Visa, Mastercard, Discover, Paypal and personal check or money order. Since most of our merchandise is custom made, we do charge the credit card as soon as the order is placed to insure a commitment from you.
Paying by check or money order? Place payment online and choose -Mail In Payment Option- Mail payment and order form to:
Express Design Group
6 Commerce Drive
Freeburg, IL 62243
How do I redeem a coupon?
Congratulations for earning a discount or receiving coupons or gift certificates to Greekgear.com! You are a valued customer and we appreciate your business. REMEMBER: ONLY ONE COUPON PER ORDER!
Coupons and discounts are valid for online orders only- they are not valid for phone or mail orders.
If you have a coupon or gift certificates that can be redeemed from Greekgear.com - Fraternity & Sorority Superstore, please enter the offer code in the Coupon or Promotional Code box during checkout.
You must click 'apply' to validate the coupon.
Coupon, discount, and gift certificate adjustments will be shown at checkout.
Coupons and gift certificates cannot be combined in the same order.
Multiple gift certificates can be redeemed in one order. When entering gift certificate code, make sure to include the first letter '@.'
What is an address correction charge?
Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will incur a $10.00 charge for ground packages if correction is made after package has shipped. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy.
This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.
What are my fraternity colors?
Although the unique feature of our website is to create one of a kind merchandise, many parents need help in choosing the correct colors for their son or daughters organization. The list below can assist you in these cases.
Fraternity Colors
Alpha Chi Rho...............Maroon/Gold
Alpha Delta Phi...............Green/White
Alpha Epsilon Pi...............Royal/Gold
Alpha Gamma Rho...............Green/Gold
Alpha Kappa Lambda...............Purple/Gold
Alpha Phi Alpha...............Black/Gold
Alpha Sigma Phi...............Red/White
Alpha Tau Omega...............Royal/Gold
Beta Theta Pi...............Royal/Lt. Blue
Chi Phi...............Scarlett/Blue
Delta Chi...............Red/Yellow
Delta Kappa Epsilon...............Red/Blue/Gold
Delta Sigma Phi...............Kelly/White
Delta Tau Delta...............Purple/Gold
Delta Upsilon...............Royal/Gold
FARMHOUSE...............Green/White
FIJI...............Purple/Royal
Iota Phi Theta...............Brown/Gold
Kappa Alpha...............Red/Gold
Kappa Alpha Psi...............Red/White
Kappa Delta Rho...............Royal/Orange
Kappa Sigma...............Red/Green
Lambda Chi Alpha...............Purple/Green/Gold
Omega Psi Phi...............Purple/Gold
Phi Beta Sigma...............Royal/White
Phi Delta Theta...............Royal/White
Phi Kappa Psi...............Red/Dk.Green
Phi Kappa Sigma...............Old Gold/Black
Phi Kappa Tau...............Red/Gold
Phi Kappa Theta...............Red/Gold
Phi Lambda Chi...............Blue/Gold
Phi Sigma Kappa...............Maroon/Silver
Pi Kappa Alpha...............Red/Gold
Pi Kappa Phi...............Gold/White
Pi Lambda Phi...............Purple/Gold
Sigma Alpha Epsilon...............Purple/Gold
Sigma Alpha Mu...............Purple/White
Sigma Chi...............Royal/Gold
Sigma Lambda Chi............Maroon/Gold
Sigma Nu...............Black/Gold
Sigma Phi Epsilon...............Purple/Red
Sigma Pi...............Purple/Gold
Sigma Tau Gamma...............Blue/White/Gray
Tau Kappa Epsilon...............Red/Black
Tau Epsilon Phi...............Purple/White
Theta Chi...............Red/White
Theta Delta Chi...............Black/White
Theta Xi...............Blue/Silver
Zeta Beta Tau...............Royal/White
Zeta Psi...............White/Gold
*(Colors listed may not be exact, but are the closest match to our inks & threads)
What are my sorority colors?
Although the unique feature of our website is to create one of a kind merchandise, many parents need help in choosing the correct colors for their son or daughters organization. The list below can assist you in these cases.
Sorority Colors
Alpha Chi Omega...............Red/Green
Alpha Delta Pi...............Royal/White
Alpha Epsilon Phi...............Green/White
Alpha Gamma Delta...............Green/Red
Alpha Kappa Alpha...............Pink/Green
Alpha Omicron Pi...............Red/White
Alpha Phi...............Maroon/Silver
Alpha Sigma Alpha...............Red/White
Alpha Sigma Tau...............Green/Gold
Alpha Xi Delta...............Royal/Gold
Chi Omega...............Red/Gold
Delta Delta Delta...............Royal/Gold
Delta Gamma...............Blue/Pink
Delta Phi Epsilon...............Purple/Gold
Delta Sigma Theta...............Red/White
Delta Zeta...............Pink/Green
Gamma Phi Beta...............Pink/White
Kappa Alpha Theta...............Black/Gold
Kappa Delta...............Green/White
Kappa Kappa Gamma...............Lt. Blue/Dk. Blue
Phi Mu...............Pink/White
Phi Sigma Sigma...............Royal/Gold
Pi Beta Phi...............Maroon/Lt. Blue
Sigma Delta Tau...............Royal
Sigma Kappa...............Maroon/Purple
Sigma Gamma Rho...............royal/gold
Sigma Sigma Sigma...............Purple/White
Theta Phi Alpha...............Royal/Gold
Zeta Phi Beta...............Royal/White
Zeta Tau Alpha...............Turquoise/Silver
*(Colors listed may not be exact, but are the closest match to our inks & threads)
Clothing colors, styles, thread & imprint colors
Product pictures are used to show design placement and clothing style. Actual item may differ from picture shown. We have the right to substitute items for similar items of equal or higher cost.
