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FAQ's & Policies

At Greek Gear, it's our goal to make sure you are 100 percent satisfied with every order. That's why we're so upfront about all our policies and procedures. If you ever have a question about our shipping methods, customization options, security policies or other matters, we're here to help and provide straightforward, simple answers to your inquiries. On this FAQ page, you'll find quick answers to some of the most common customer questions. This lets you get the answers you need quickly so you don't have to delay your order.

In addition to information about our company and our privacy policies, you can also get help ordering your products by checking out this page. We'll walk you through everything from our production times to our shipping fees to make sure you know exactly what to expect when you order from us. Plus, you can find out more about how to customize your orders to your specific organization, like with our sorority and fraternity T-shirts. And if you ever have questions that aren't answered here, you can always contact our customer service team for more information.


ORDERING HELP
What is your production time?
Normal/Standard Production Time is 7-10 working days on the majority of our products.

Rush Production Time Since we manufacture a large portion of our own merchandise in house, we do offer RUSH production on many of our items.

Greekgear Express - We're now offering 24-hour rush production on some of our most popular items. Greek hats, t-shirts, paddles, tote bags and more can all be produced in 1 day. And we still offer both 3 and 5 day rush on these items if you have more time.

Made Fast Items - Items we say are made fast and ship fast typically take half the time of regular production - so they will ship no later than 3 - 4 days from date of order.

Remember, production time is not shipping time!
We still need to ship the item to you and that takes time. If you are in a rush, we suggest you choose the premium ship option at checkout. Items will arrive to you within 3 business days once produced.

Please do not order items from other sections of our website with your rush order!
We ship all orders together complete. So, if you choose a 24 hour rush item and an item that takes 3 weeks to produce, you are going to be unhappy when your rush item is held up. Please make two orders if you need something faster with the benefit of our low $6.95 standard shipping price.

A production day is an actual business day and not a weekend day. Any order placed after 2 pm CST will count as the next business day.

Please note that depending on the type of item, production times can vary widely. As an example, certain lavalieres can be produced in 2-3 business days, while necklaces and bracelets can take up to 2-3 calendar weeks. If you have questions or are up against a tight deadline, please call BEFORE you place your order regarding exact time lines.

Even items that are not personalized, may need to be ordered, so call first if you are needing something right away. (A good rule of thumb is if it has a production time option, it can be produced in that time frame, if it does not have that option, you may want to call to verify how long it will get to ship the items you are interested in.)

We are now offering RUSH service on many of our gift items. What this means is that what typically may take 7 - 10 business days to arrive at our facility, will now be rushed shipped to us to cut your waiting time in half. So for as little as .99 cents, you can get many of our items much faster than if you choose Normal production.

Production times are not guaranteed. If we fail to meet your deadline, we will be happy to credit you back the rush fees.
What are your shipping fees & sales tax?
Greek Gear is proud to now offer three shipping options to all of our customers: Standard, Premium & Overnight! Standard $6.95 Shipping this option will enable Greek Gear to ship your order in our traditional best way, where we choose the most appropriate means (postal, UPS, etc.) to get the package to you within a normal time-frame. Upon COMPLETED PRODUCTION, your package will typically arrive within 5-7 days with our Standard option.

Premium Shipping this option requires us to get the package in-hand¯ to you, the customer, within 2-3 days upon COMPLETED PRODUCTION (not counting weekends). In other words, once we complete the order (whether standard production or RUSH), we then will choose the appropriate shipping means to have your order to you within 2-3 days. Premium prices will vary based on size of order and shipping destination. You may check the amount for your order by choosing premium¯ and pressing apply within the shopping cart. The next page will provide your Premium shipping costs.

Overnight Shipping this option requires us to get the package in-hand to you, the customer, within 1 working day upon COMPLETED PRODUCTION. In other words, once we complete the order (whether standard production or RUSH), we then will overnight your order to have it to you on the next business day (not including weekends or holidays) . Overnight prices will vary based on size of order and shipping destination. You may check the amount for your order by choosing overnight and pressing apply¯ within the shopping cart. The cart will update and provide your Overnight shipping costs.

Sales tax
Unless otherwise noted, items sold by Express Design Group, Inc. are subject to sales tax in select states in accordance with the applicable laws of that state. We collect sales tax in Illinois. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

For Kentucky Residents

We are not required to and do not collect Kentucky sales or use tax. This purchase may be subject to Kentucky use tax unless the purchase is exempt from taxation in Kentucky. The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means.; and The Commonwealth of Kentucky requires Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue.
How can I track my order?
When trying to track your order with our online system, please be aware that it only tracks packages that we ship via UPS. Packages that we ship via the U.S. Postal Service cannot be tracked online at this time.

Please also note that we do email you tracking information the day your order ships. It will include the tracking information, the method it was shipped and the estimated arrival date.

Please also be aware of our production times.

http://www.greekgear.com/order-status.html
Order Acceptance?
The receipt of an email order confirmation does not constitute acceptance of an order. The email order confirmation confirms that our system has received your order. We reserve the right to correct any rare pricing errors or other errors on our website, to limit the order quantity for any item, and to refuse service to any customer and cancel any order at any time. Verification of information may be required prior to the acceptance of any order.

In the rare cases of a pricing error, we will contact you prior to fulfilling your order.
I do not see my group listed?
Any Group! Since we manufacture a large portion of our own merchandise in house, we can produce fraternity & sorority merchandise for just about any group imaginable.

Find your merchandise. Pick Letter #1, #2 and #3 (if needed) or fill in the field with the name of your group. We will then customize your merchandise to your organization! The unique feature of our website is that you can create your own one of a kind merchandise in almost any color combination imaginable.

In the few cases when we only offer a drop down box with prelisted organizations shown, we are only able to get that particular item for the groups listed.
Can I cancel an order?
To provide you with the fastest service possible, once an order is in production, it cannot be cancelled. All orders are custom-made based on the customer's instructions at the time of ordering and as such, the customer is responsible for any costs incurred by Greekgear.com up to the point of cancellation. INDIVIDUAL orders cannot be cancelled once we have ordered the garment(s) or product(s) for your order. If we can cancel your individual order there will be a 25% processing/re-stocking fee charged for doing so. At no time will we be able to cancel an order that was rushed or was a MADE Fast Item. You must call to verify your order has been cancelled. We cannot be responsible for email cancellations.
Can I change an existing order?
In the event you need to change an existing order, we need to hear from you as soon as possible (within 12 hours of initial order confirmation). If the merchandise has already been entered into our system, it is unlikely we will be able to make any changes. In every possible case, we will do our best to accommodate you.
Potential Reorder Issues?
We have different processes to produce our custom greek merchandise, so we cannot guarantee if you order something today and reorder later on it will look exactly like your original order. In every possible case, we will do our best to accommodate you.
Can I return my merchandise?
Since we custom make most of our merchandise to order returns are generally not accepted and we are only able to accept returns on defective merchandise or mistakes we have made. In those cases a corrected replacement is sent to you.

You must notify us (in writing or via phone) within 7 days of merchandise receipt and a Return Authorization (RA) must be given. (This is a standard in the industry) - We also must receive the merchandise back within 10 working days from your receipt of the product.

In the rare case that a return is accepted (non-customized merchandise only) there will be a 25% processing/re-stocking fee charged for doing so.
What size shirt should I order?
To help in ordering that perfect shirt for you, we have made a T-shirt sizing chart which can be found by
clicking here: Click Here For Shirt Sizing Chart

Our Just For Girls section has clothing that is made just for girls - usually a tighter fit. If you are unsure of size, please email or call us. Remember, we custom make our clothing just for you and cannot take returns.
What if I chose the wrong size?
Since we custom make most of our merchandise to order returns are generally not accepted and we are only able to accept returns on defective merchandise or mistakes we have made and in those cases a corrected replacement is sent out. You must notify us in writing within 7 days of merchandise receipt and a Return Authorization must be given (this is a standard in the industry).
Product Substitutions?
Occasionally, due to Manufacturers Greek logos and designs forever changing, we reserve the right to substitute similar merchandise of equal or greater value.
What forms of payment do you take?
We gladly accept American Express, Visa, Mastercard, Discover, Paypal and personal check or money order. Since most of our merchandise is custom made, we do charge the credit card as soon as the order is placed to insure a commitment from you. The Billing Information on your credit card will read: Greekgear.com – Express Design Group

Paying by check or money order? Place payment online and choose - Mail In Payment Option- Mail payment and order form to:

Express Design Group
6 Commerce Drive
Freeburg, IL 62243
How do I redeem a coupon?
Congratulations for earning a discount or receiving coupons or gift certificates to Greekgear.com! You are a valued customer and we appreciate your business. REMEMBER: ONLY ONE COUPON PER ORDER!

Coupons and discounts are valid for online orders only- they are not valid for phone or mail orders.

If you have a coupon or gift certificates that can be redeemed from Greekgear.com - Fraternity & Sorority Superstore, please enter the offer code in the Coupon or Promotional Code box during checkout.

You must click 'apply' to validate the coupon.

Coupon, discount, and gift certificate adjustments will be shown at checkout.

Coupons and gift certificates cannot be combined in the same order.

Multiple gift certificates can be redeemed in one order. When entering gift certificate code, make sure to include the first letter '@.'
What is an address correction charge?
Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will incur a $10.00 charge for ground packages if correction is made after package has shipped. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy.

This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.
What are my fraternity colors?
Although the unique feature of our website is to create one of a kind merchandise, many parents need help in choosing the correct colors for their son or daughters organization. The list below can assist you in these cases.
Fraternity Colors

Alpha Chi Rho...............Maroon/Gold
Alpha Delta Phi...............Green/White
Alpha Epsilon Pi...............Royal/Gold
Alpha Gamma Rho...............Green/Gold
Alpha Kappa Lambda...............Purple/Gold
Alpha Phi Alpha...............Black/Gold
Alpha Sigma Phi...............Red/White
Alpha Tau Omega...............Royal/Gold
Beta Theta Pi...............Royal/Lt. Blue
Chi Phi...............Scarlett/Blue
Delta Chi...............Red/Yellow
Delta Kappa Epsilon...............Red/Blue/Gold
Delta Sigma Phi...............Kelly/White
Delta Tau Delta...............Purple/Gold
Delta Upsilon...............Royal/Gold
FARMHOUSE...............Green/White
FIJI...............Purple/Royal
Iota Phi Theta...............Brown/Gold
Kappa Alpha...............Red/Gold
Kappa Alpha Psi...............Red/White
Kappa Delta Rho...............Royal/Orange
Kappa Sigma...............Red/Green
Lambda Chi Alpha...............Purple/Green/Gold
Omega Psi Phi...............Purple/Gold
Phi Beta Sigma...............Royal/White
Phi Delta Theta...............Royal/White
Phi Kappa Psi...............Red/Dk.Green
Phi Kappa Sigma...............Old Gold/Black
Phi Kappa Tau...............Red/Gold
Phi Kappa Theta...............Red/Gold
Phi Lambda Chi...............Blue/Gold
Phi Sigma Kappa...............Maroon/Silver
Pi Kappa Alpha...............Red/Gold
Pi Kappa Phi...............Gold/White
Pi Lambda Phi...............Purple/Gold
Sigma Alpha Epsilon...............Purple/Gold
Sigma Alpha Mu...............Purple/White
Sigma Chi...............Royal/Gold
Sigma Lambda Chi............Maroon/Gold
Sigma Nu...............Black/Gold
Sigma Phi Epsilon...............Purple/Red
Sigma Pi...............Purple/Gold
Sigma Tau Gamma...............Blue/White/Gray
Tau Kappa Epsilon...............Red/Black
Tau Epsilon Phi...............Purple/White
Theta Chi...............Red/White
Theta Delta Chi...............Black/White
Theta Xi...............Blue/Silver
Zeta Beta Tau...............Royal/White
Zeta Psi...............White/Gold
*(Colors listed may not be exact, but are the closest match to our inks & threads)
What are my sorority colors?
Although the unique feature of our website is to create one of a kind merchandise, many parents need help in choosing the correct colors for their son or daughters organization. The list below can assist you in these cases.

Sorority Colors

Alpha Chi Omega...............Red/Green
Alpha Delta Pi...............Royal/White
Alpha Epsilon Phi...............Green/White
Alpha Gamma Delta...............Green/Red
Alpha Kappa Alpha...............Pink/Green
Alpha Omicron Pi...............Red/White
Alpha Phi...............Maroon/Silver
Alpha Sigma Alpha...............Red/White
Alpha Sigma Tau...............Green/Gold
Alpha Xi Delta...............Royal/Gold
Chi Omega...............Red/Gold
Delta Delta Delta...............Royal/Gold
Delta Gamma...............Blue/Pink
Delta Phi Epsilon...............Purple/Gold
Delta Sigma Theta...............Red/White
Delta Zeta...............Pink/Green
Gamma Phi Beta...............Pink/White
Kappa Alpha Theta...............Black/Gold
Kappa Delta...............Green/White
Kappa Kappa Gamma...............Lt. Blue/Dk. Blue
Phi Mu...............Pink/White
Phi Sigma Sigma...............Royal/Gold
Pi Beta Phi...............Maroon/Lt. Blue
Sigma Delta Tau...............Royal
Sigma Kappa...............Maroon/Purple
Sigma Gamma Rho...............royal/gold
Sigma Sigma Sigma...............Purple/White
Theta Phi Alpha...............Royal/Gold
Zeta Phi Beta...............Royal/White
Zeta Tau Alpha...............Turquoise/Silver

*(Colors listed may not be exact, but are the closest match to our inks & threads)
Clothing colors, styles, thread & imprint colors
Product pictures are used to show design placement and clothing style. Actual item may differ from picture shown. We have the right to substitute items for similar items of equal or higher cost.
Selling of Sorority Intellectual Property?
Buyer acknowledges and agrees that he/she is purchasing paraphernalia and other goods (collectively Goods) that bears Alpha Kappa Alpha Sorority, Inc. (Sorority) logos, copyrights and trademarks for a member of the Sorority. Buyer understands that a non-member is not supposed to own or possess such items, and agrees that Sorority retains all rights and ownership in the underlying Goods that bear Sorority logos, copyrights and trademarks. Thus, such Goods may not be resold by Buyer directly, on-line via a third-party (including but not limited to ebay.com, amazon.com, etsy.com, etc) or by any other means. Any attempt to do so will result in the forfeiture of the Buyer’s right to possess the Goods, the immediate vesting of the Sorority’s right to possess the Goods, and the subsequent surrender of the Goods to the Sorority.
PRIVACY & INTERNET SAFETY
What is your Privacy Policy?
Greekgear.com is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and the order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. Yahoo! Privacy Policy here:

We will never sell, trade, or rent any customer or gift recipient e-mail address or personal information to any third party. Nor will we share this information with any third party except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to certain reputable third party vendors but these statistics will not include any identifying personal information. We may disclose personal information in the event that if we are required by law however. Accordingly, you authorize us to disclose any and all information about you to law enforcement or other governmental official as we deem necessary or appropriate with any investigation of fraud, intellectual property infringements, piracy, or other unlawful activity that is illegal and that may expose us to legal liability.

Our order form collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline.

The contact information is necessary to personalize and send information about orders to our customers, to fulfill and notify you of delivery, and to get in touch with you if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes.

Customers may join our mailing list by choosing to register on our home page or during the checkout process. You can contact us to unsubscribe and we will remove your name and e-mail address from any future mailings. A page of our site is forwarded to the specified e-mail recipient only when you use the Refer-a-Friend feature on our site.

Greekgear.com does use cookies to track customer movement on our site and Yahoo! uses cookies to facilitate the checkout process. Please see the Yahoo! Privacy Policy. You may still make purchases at our site if you have set your browser to disable cookies but functionality may be limited.
Is it safe to use my credit card over the internet?
For your security, all credit card processing is done through YAHOO's secure server. We destroy all credit card information after 30 days.

Also, our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Safety in Numbers: With our Secure Servers hosted with Yahoo! Shopping, you are one of millions of users every year who choose us to shop with!
Is my email Safe from Spam?
As a customer of Greekegar.com, we will occasionally email you specials and offers. All emails will have a 100% opt out option. We respect your privacy and never, ever will sell your email or your personal information.
Do I have any other protection against fraud?
Greekgear.com is hosted by Yahoo! and so you would automatically be covered by the Yahoo! Buyer Protection Program which provides up to $750 of fraud protection.

Still don't wish to use your credit card on the internet? No Problem. There are two ways you can order from us without having to enter your complete credit card number on the web: Call in your order or send a money order. For details please call us at 1-866-Greekgear.
COMPANY INFO
Why Buy from Greekgear.com?
1. Lots of Discounts! At Greekgear.com, we regularly send out discount offers to our repeat customers.

2. Reputable
We are proud members of Yahoo! Shopping network and have achieved the highest rating possible. It is the five-star Top Service rating. We have been in business for over 12 years and are growing rapidly. We have thousands upon thousands of previous customers and have an approval rating over 99%. Please take an opportunity to read our feedback from previous customers. We believe it will reflect our previous customer's satisfaction and the quality of your future purchase.

3. We Sell Licensed Merchandise
Most of our items have been approved by the national organizations headquarters for quality and design. We are the largest retailer of fraternity & sorority licensed goods in the U.S.

4. Privacy
We respect your privacy. We do not sell our customer information to any other company.

5. Secure Transaction
We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects customer information such as credit card numbers, names, and addresses during the exchange between your computer and our server. All credit card transactions are processed through our SSL secure server. You'll know the information is protected if the closed-lock symbol pops into view in the lower right- or left-hand corner of your screen while you are checking out. You can also verify secure pages by checking the address or URL listed on the location bar. If you spot an 's' after the 'http' at the beginning of the address, you know that you're browsing in a secure environment.

We want to assure you that every purchase you make is a secure transaction. Once you are finished shopping and move on to our 'checkout' area, you will be transferred to our secure server, which will encode your credit card information and deliver it only to us.

6. Fast Service
Our goal is to ship out all customer orders within the fastest time possible. If you have an important in hands date, let us know and we will do whatever we can to meet your deadline.

7. Responsible and Accessible
Our customer service department answers emails and calls within 24 hours. Our goal is to answer all customer emails and calls within the same day. If you have any questions or comments, please let us know.
What is your mailing address?
Express Design Group, Inc.
6 Commerce Drive
Freeburg, IL 62243
Toll Free 1-866-Greekgear
Local: 618-539-9998 Fax: 618-539-9997
Do you wholesale your merchandise?
Interested in selling our products wholesale?

Send inquiries via email to
Denise@greekgear.com.

Express Design Group, Inc.
6 Commerce Drive
Freeburg, IL 62243
Toll Free 1-866-Greekgear
Local: 618-539-9998 Fax: 618-539-9997

Inarush.com - Corporate Site

*We only sell to businesses and will require an account be set up before we mail out a catalog and give access to our wholesale website.
ARTWORK SUBMISSION
How can I send my artwork?
Be sure and check out our new design your own artwork software! Click the design your own link on our website and start designing!

Submitting Artwork? Please be sure your artwork meets our requirements below. The art department at Greekgear.com is here to help deliver the highest quality printing possible. If you have questions regarding supplying the best possible art for your print job please call or email us to resolve these issues. If it turns out that the original art you have supplied is not high enough quality to begin with, it may require additional time to either find appropriate art or draw it from scratch. Our art department provides 30 minutes of setup time free of charge. Setup and design exceeding 30 minutes will cost $40/hour with a 1 hour minimum charge. Send Artwork to: Art@greekgear.com
What formats do you accept?
All artwork submitted to Greekgear.com is preferred in the formats below. We cannot accept Macintosh files at this time. Vector art is preferred whenever possible. Please submit native Illustrator or Photoshop artwork in version CS or lower and native Corel artwork in version 12 or lower.

Preferred Formats: .tif .eps .ai .psd .cdr

Secondary Formats: .jpg .gif .bmp (we cannot guarantee results with these formats)

Resolution

All submitted artwork should be 300dpi minimum. Line art for party favor items should be 600dpi if possible. Submission of low-resolution images may result in print blurring, pixilation, or necessitate redesign and associated artwork fees.
What is your profanity statement?
Express Design Inc. has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane, portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Express Design Inc. production.

What makes material Profane According to the FCC, Profane Language includes those words that are so highly offensive that their mere utterance in the context presented may, in legal terms, amount to a nuisance.¯ In its Golden Globe Awards Order http://www.fcc.gov/eb/Orders/2004/FCC-04-43A1.html the FCC warned broadcasters that, depending on the context, it would consider the F-word and those words (or variants thereof) that are as highly offensive as the F-word¯ to be Profane Language Express Design Inc. agrees with this definition.

If a word is considered questionable upon receiving your order, our customer service office will contact you to discuss options PRIOR to production.
Custom party favors
Our custom party favors require some of the lowest minimums in the industry. You can place your order online and either submit your artwork to us, or describe what you would like in the comments section (at checkout) and we will email you a proof of your design.

Due to manufacturing production standards, occasionally orders are shipped with an overage or shortage of products in the shipment. These are called overruns or under runs. We cannot be responsible for items damaged in shipment. Our standard procedure is to file a claim with the shipping company to get reimbursement money. We cannot set up the presses for a handful of items to replace them.
Questions? Text Us.